Tools on the account
Deposit limits, cool-off periods and reminders are listed by the brand as the tools available to a player, and a self-exclusion closes the account for a chosen period of six months to five years. An exclusion cannot be reversed during that period, and a new account opened meanwhile leads to a permanent ban.
| Tool | What it does | How to set it |
|---|---|---|
| Deposit limit | Caps the amount that can be deposited in a period | Request to support by chat or e-mail |
| Cool-off | Closes the account for a short period | Request to support |
| Reminder | Shows the time spent in a session | Request to support |
| Self-exclusion | Closes the account for six months to five years, not reversible | Request to support, confirmed in writing |
Scroll horizontally to see the full table
Warning signs
- A deposit is made again in order to win back what was lost earlier the same day.
- The time spent in play is longer than planned on most days.
- Money set aside for bills is used for deposits.
- Play continues after the limit set at the start of the session has been reached.
- Losses are hidden from family or friends.
- Play is used to change a bad mood rather than for entertainment.
Practical habits
- The budget for the session is decided before the first spin, because a limit set afterwards is rarely kept.
- A deposit limit is requested from support on the first day, which removes the decision from the moment of play.
- Sessions are kept short, because a reminder is easier to act on after thirty minutes than after three hours.
- Bonus money and cashback are treated as playing time, not as income, because they are wagered many times before they can be withdrawn.
Getting help
A cool-off or a self-exclusion is requested from support, and the written confirmation is kept so that the status can be checked later. Independent help is offered by BeGambleAware, which the brand lists on its own responsible gaming page, and a conversation there is free and confidential.
Frequently asked questions
How is a deposit limit set?
A request is sent to support by chat or e-mail, and the limit is applied to the account and confirmed in writing.
Can a self-exclusion be cancelled?
No; it runs for the chosen period of six months to five years and cannot be reversed.
Where is independent help available?
BeGambleAware is listed by the brand and offers free, confidential support.