Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | Bonus, login and payment questions |
| E-mail support@casperbets.com | 24/7 | Disputes, written confirmation |
| E-mail kyc@casperbets.com | 24/7 | Identity, address and card documents |
| FAQ | Always available | Blocked accounts, passwords, verification, welcome bonus |
Scroll horizontally to see the full table
How to get a fast answer
- The transaction reference and the payment method are named in the first message about a payment.
- The account e-mail address is given at the start of a chat.
- A screenshot is attached when an error message is shown.
- One question is asked per message, so the answer can be checked against the terms.
- The deposit date and the tier are quoted when a welcome bonus has not been credited.
When to use e-mail
A withdrawal held for review, a bonus removed from the balance or a closed account is better raised by e-mail, because the thread keeps a dated record on both sides. Documents go to the verification address rather than to the general one, and a short message with the account e-mail, the date, the amount and the question is enough for a first answer.
FAQ and help centre
The FAQ at Casperbets covers blocked and reopened accounts, forgotten passwords, the ban on multiple accounts, the verification steps and their 24-hour timing, and the way the welcome bonus is claimed. When an agent's answer differs from the published terms, a written confirmation by e-mail is requested before anything is done on the account.
Frequently asked questions
Is support open at night?
Yes; the live chat and the e-mail address are open 24 hours a day, seven days a week.
In which languages is help given?
English and German.
Where are documents sent?
To kyc@casperbets.com or through the upload in the account, and the check takes up to 24 hours with a complete set.
How is a self-exclusion requested?
Through support, which sets a cool-off or a self-exclusion of six months to five years and confirms it in writing.